Contact Heroku for Tech & Billing Support, Security, and More
Contacting Heroku for Customer Support
How can we help? Find quick answers in our Dev Center or choose a topic below.
Technical & platform support
Get help with your infrastructure, databases, add-ons, or billing inquiries.
Documentation & tutorials
Find technical docs and tutorials in our Dev Center. Browse Dev Center
Community support
Get Heroku community support on Stack Overflow. Visit Stack Overflow
Technical & Add-on support
Visit our help portal to access our knowledge base, search for specific add-ons, or create a support ticket. Visit Help Portal
Note: Response time is best effort during business hours (Mon-Fri, 9am-9pm EST) unless enhanced with a Success Plan. Explore our Standard, Premier, and Signature Success Plans.
Billing & account support
Visit our help portal to find quick answers to common account-related questions or create a billing support ticket. Visit Help Portal Create Billing Ticket
Legal, security, and abuse
Security vulnerabilities & inquiries
To report vulnerabilities related to Heroku, follow our reporting guidelines. For all other security issues, visit our help portal. View Reporting Guidelines Visit Help Portal
Copyright & trademark infringement
To notify Heroku of copyright or trademark infringement, follow our DMCA Notices guide. View DMCA Guide
Abuse reporting
To report suspected abuse of Heroku products, reach out to our dedicated team. Email the Abuse Team
Careers & office
Careers at Heroku
Learn about working at Heroku and see open positions on our careers page. View Open Roles
Heroku office
As Heroku is part of the Salesforce family, the Heroku office is located in the Salesforce West building in downtown San Francisco, CA.
Salesforce
415 Mission Street, Suite 300 San Francisco, CA 94105
Locked out of your account?
Let’s get you back in securely. Account Lockout Help
Support SLAs
Signature Success
- Business stopping issue response times: 15 and 30-minute updates
- Other issue response times: 2 days (during business hours)
Premier Success
- Business stopping issue response times: 1 hour
- Other issue response times: 2 days (during business hours)
Standard Success
- Business stopping issue response times: 2 days (during business hours)
- Other issue response times: 2 days (during business hours)
Online customer support
- All issue response times: best effort
Heroku Status
The Salesforce Trust site site is the primary channel for all Heroku incident and maintenance communications. View Heroku Status More About Heroku Status
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